Support with your membership

Whether account issue or PR question we’re on hand to help. To get our support quickest, follow the guidance below.

PR queries & feedback

Our PR experts will answer your PR questions via our community group. We recommend searching the group before asking in case we’ve answered your question, previously.

As a lean business, instead of doing 1-2-1 calls, we decided to pass on the savings to you: our members.  If you want to ask questions via a call instead of the community group, you can do so via our regular live calls. 

Queries about your membership

If you have account issues email our customer support on hello@prdispatch.com.

You’ll find payments, cancellations, refunds and tax below.

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Payments, tax, cancellation & refunds

  • As a member of PR Dispatch you have agreed to a subscription-based service which includes recurring payments and therefore membership fees will be taken on a recurring basis.

    Payments are subject to the type of membership you have signed up to;

    • Prepare for press course & Christmas access will be a one-off charge

    • Core PR membership will be charged either quarterly or annually until you cancel

    • Pro will be charged either monthly (for a minimum of 12 months) or annually until cancelled.

      Membership fees will continue to be billed to the payment method provided automatically, until cancelled. It is the brand’s responsibility to cancel and details of which can be found below under 'cancellation'.

  • All sales (to both UK and rest of world) are marked up by 20% inline with UK VAT. Purchases made within the UK will be eligible for a 20% VAT breakdown invoice. Sales made outside the UK will show the 20% mark up with a 0% VAT rate. In this instance this additional charge is retained by PR Dispatch to cover associated administration of rest of world transactions. We do not offer reverse VAT or VAT refunds.

  • It is your responsibility to cancel your membership and you can cancel your membership at any point.

    If you wish to cancel your membership it is your responsibility to cancel your subscription before it renews in order to avoid billing of the next period’s subscription fee to the payment method you provided. In the event you do want to cancel but you do not cancel before your next subscription payment PR Dispatch will not be liable to refund. If you cancel you will still have access to the membership content until what would have been your next payment date.

    To cancel, log in to your PR Dispatch dashboard, head to your ‘Profile’ (top right corner), then select ‘Billing’ and ‘Cancel your subscription’ (you'll find that at the bottom of the billing section).

  • Refunds will not be paid for any subscriptions paid for or in partial-month period.