Support with your membership

Whether account issue or PR question we’re on hand to help. To get our support quickest, follow the guidance below.

PR queries & feedback

Please put PR questions in the community group. We recommend searching the group before asking in case we’ve answered your question, previously.

Queries about your membership

If you have account issues email our customer support on hello@prdispatch.com.

You’ll find payments, cancellations, refunds and tax below.

HERE TO HELP

Payments, tax, cancellation & refunds

  • As a member of PR Dispatch you have agreed to a subscription-based service which includes recurring payments and therefore membership fees will be taken on a recurring basis.

    Payments are subject to the type of membership you have signed up to;

    • Christmas access is a one-off charge

    • Lite plan will be charged either quarterly or annually until you cancel

    • Enterprise plan will be charged either monthly (for a minimum of 12 months) or annually until cancelled.

      Membership fees will continue to be billed to the payment method provided automatically, until cancelled. It is the brand’s responsibility to cancel and details of which can be found below under 'cancellation'.

  • Purchases made within the UK will be eligible for a 20% VAT breakdown invoice. We do not offer reverse VAT or VAT refunds.

  • It is your responsibility to cancel your membership and you can cancel your membership at any point.

    If you wish to cancel your membership it is your responsibility to cancel your subscription before it renews in order to avoid billing of the next period’s subscription fee to the payment method you provided. In the event you do want to cancel but you do not cancel before your next subscription payment PR Dispatch will not be liable to refund. If you cancel you will still have access to the membership content until what would have been your next payment date.

    To cancel, log in to your PR Dispatch dashboard, head to your ‘Profile’ (top right corner), then select ‘Billing’ and ‘Cancel your subscription’ (you'll find that at the bottom of the billing section).

  • Refunds will not be paid for any subscriptions paid for or in partial-month period.